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KMID : 0338420100250040392
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The Korean Journal of Internal Medicine
2010 Volume.25 No. 4 p.392 ~ p.398
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Influence of Additional Post-Bronchoscopy Visit on Patient Satisfaction after Flexible Bronchoscopy
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Park Jong-Sun
Ryu Jeong-Seon
Lee Sang-Min
Yim Jae-Joon
Yoo Chul-Gyu
Kim Young-Whan
Han Sung-Koo
Shim Young-Soo
Yang Seok-Chul
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Abstract
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Background/Aims: Many patients undergoing a flexible bronchoscopy (FB) experience anxiety and discomfort during the procedure. We assessed whether an additional patient visit after a FB would improve patient satisfaction.
Methods: The study patients were randomly assigned to a control and post-visit groups. The physicians who were scheduled to perform the FB visited the study patients. The control group had one visit before the FB and the post-visit group had a before and after FB visit. The post-visit group received additional information and support during the second visit. Twenty-four hours after the FB, the participants completed questionnaires about discomfort and satisfaction with the procedure.
Results: The control and post-visit groups included 151 and 153 patients, respectively. The post-visit group reported having more information after the FB than the control group. The additional post-bronchoscopy visit improved the general patient tolerability of the procedure. The willingness to return for another FB was not affected by the post-bronchoscopy patient visit.
Conclusions: The post-bronchoscopy visit improved patient satisfaction and general tolerability to the procedure. Subjective patient tolerability with the FB may be improved through a post-bronchoscopy visit by providing more information and emotional support to patients.
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KEYWORD
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Bronchoscopy, Patients, Personal satisfactio
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