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KMID : 1001120130100020133
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Perspectives in Nursing Science
2013 Volume.10 No. 2 p.133 ~ p.140
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Healthcare Service Consumers’ Perception of Patient Safety
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Kim Jeong-Eun
Lee Nam-Ju
Jang Seon-Mi
Kim Young-Mee
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Abstract
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Purpose: This study aimed to investigate the perspective of consumers in healthcare services regarding patient safety.
Methods: The study was a descriptive study using a self-reported questionnaire. The questionnaire was based on the Senior Empowerment and Advocacy in Patient Safety (SEAPS) questionnaire, which was designed to assess patient safety health beliefs. The survey was conducted online and a convenient sample of 302 adults participated in total. The reliability of the measurement (Cronbach’s ) was 0.758 in attitude (ATT), 0.546 in out-come efficacy (OE), 0.757 in self-efficacy (SE), and 0.703 in behaviors (BEH).
Results: The average patient safety awareness score of the healthcare service consumers was 2.72 (ATT), 2.91 (OE), 2.87 (SE), and 2.27 (BEH). Our analysis indicated that there were no differences in ATT, BEH, or SE by gender, age, or education level. However, in OE and the total score of the four subscales, there were significant differences by age and gender. Correlations were identified between BEH and SE (r=0.409, p<.01), BEH and OE (r=0.202, p<.01), ATT and SE (r=0.358, p<.01), and OE and SE (r=0.241, p<.01).
Conclusion: This study measured consumer perspectives concerning patient safety. The findings demonstrate the need for developing a measurement tool to assess consumer’s perception of patient safety, considering Korean healthcare system and cultural context
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KEYWORD
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Patient safety, Consumer participation, Advocacy
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