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KMID : 1012320060090020131
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Nutritional Sciences
2006 Volume.9 No. 2 p.131 ~ p.138
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Development of Head-cook’s Education and Training Curriculum by Analyzing Job Characteristics and Competencies in Contract Foodservice Management Company
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Cha Jin-A
Park Moon-Kyung
Shin Jeong-Hoon
Yang Il-Sun
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Abstract
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The primary purpose of this study was to investigate the job characteristics and competencies of a head-cook in contracted foodservice management company, identify the knowledge, abilities, skills and other characteristics (KASO) required to perform the duties of a head-cook, and provide training content and develop training program for job of head-cook in contract foodservice management company (CFMC). A survey instrument including identified KASO was used in the study. The questionnaire was delivered by using e-mail to 165 head-cooks employed by CFMC. The factor analysis resulted in a three-factor structure of the instrument such as ’basic foodservice operation duties’ ’personal characteristics’ ’managing of expanded duties-menu, customer and business’. This result suggested the education and training program for head-cook in CFMC should be composed of ’basic foodservice operation duties’ on ’bulk preparation’, ’procurement, inventory management’, ’facility and equipment management’, and ’sanitation and safety management’, ’personal characteristics’ on ’personality management’ and ’moral duties’, and ’managing of expanded duties-menu, customer and business’ on ’menu management’, ’customer service management’, ’cost management’, and ’administrative ability’. Therefore, it will be expected that the management of human resources in the contract foodservice industry would be developed by the application of recommended education and training program.
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KEYWORD
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Job analysis, Contract foodservice management company (CFMC), Head-cook, KASO (knowledge, abilities, skills and other characteristics)
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