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KMID : 1120220200110060380
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Osong Public Health and Research Perspectives
2020 Volume.11 No. 6 p.380 ~ p.382
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Operating a National Hotline in Korea During the COVID-19 Pandemic
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Song Rok
Choi Yuh-Seog
Ko Jae-Young
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Abstract
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The importance of effective communication cannot be overestimated during a pandemic. The Korea Disease Control and Prevention Agency national 1339 hotline has been in operation since the Middle East respiratory syndrome coronavirus outbreak in 2016. The hotline is open 24 hours a day, 7 days a week, 365 days a year, and provides accurate, reliable information based upon the Korea Disease Control and Prevention Agency guidelines in response to queries. During the coronavirus disease 2019 (COVID-19) pandemic, the 1339 hotline received callers’ questions about symptoms and the implications of their actions regarding the epidemic. Through the 1339 hotline, callers received the up-to-date information that enabled them to protect themselves as well as others from COVID-19. This public service may have influenced on reduced risk of virus transmission in Korea.
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KEYWORD
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communication, coronavirus disease-19, COVID-19, hotline
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