KMID : 1141220200110040479
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Safety and Health at Work 2020 Volume.11 No. 4 p.479 ~ p.484
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Organizational Climate Effects on the Relationship Between Emotional Labor and Turnover Intention in Korean Firefighters
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Ryu Hye-Yoon
Hyun Dae-Sung Jeung Da-Yee Kim Chang-Soo Chang Sei-Jin
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Abstract
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Background: The purpose of this study is to examine the combined effects of organizational climate (OC) with emotional labor (EL) on turnover intention in Korean firefighters.
Methods: The data were obtained from the study Firefighters Research: Enhancement of Safety and Health. A total of 4,860 firefighters whose main duty was providing ¡°emergency medical aid¡± were included. To examine the effects of OC on the relationships between five subscales of EL and turnover intention, four groups were created using various combinations of OC (¡°good¡± vs. ¡°bad¡±) and EL (¡°normal¡± vs. ¡°risk¡±): (1) ¡°good¡± and ¡°normal¡± (Group I), (2) ¡°bad¡± and ¡°normal¡± (Group II), (3) ¡°good¡± and ¡°risk¡± (Group III), and (4) ¡°bad¡± and ¡°risk¡± (Group IV). Multivariate logistic regression analyses were performed to estimate the risk of turnover intention for the combinations of OC and EL.
Results: The results showed turnover intention was significantly higher in the group with ¡°bad¡± OC (17.7%) than in that with ¡°good¡± OC (7.6%). Combined effects of OC and EL on turnover intention were found in all five subscales with the exception of Group I for emotional demands and regulation. Groups II, III, and IV were more likely to experience risks of turnover intention than Group I (p for trend <0.001).
Conclusions: A positive and cooperative OC plays a role in decreasing the risk of turnover intention and in attenuating the negative effects of EL on turnover intention in firefighters.
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KEYWORD
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Emotional labor, Firefighters, Organizational climate, Turnover intention
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