This study was done to evaluate patient satisfaction with nursing care.
The study subjucts were 164 patients admitted in a general hospital in Incheon province.
The instrument used in this study was developed by Risser (1975) and Lim Hae Kyoung (1980) based on classification of nursing care area and modified by Chow Kwang Nam (1995).
The rel;~iability alpha of this tool was 0.93695.
The survey method was applied to collect data and the ~teriod of data collection was total 30 days from April Ist to April 30th in 1997.
The dat,~ was analyzed by statistical method of %, mean, t-test and ANOVA through SAS program.
1. The highest scores of satisfaction were shown in the arE~a of reliance, area of treatment, area of environmE~nt and area of education in order.
2. The crossed analysis of patient general chara teristics and satisfaction of nursing care showed a signficance in the department of patient"s admission and the highest satisfaction score was found in the general surgery ward (p(0.05).
3. General characteristics of patients which influence on the satisfaction showed a significant response according to the department of patients admission in the treatment area, education area and environment area of nursing.(p (0.05).
Recommendation
The followings are deriven from the above study results.
1. Area of nursing. education which showed the lowE:st satisfaction should be empathized by making improvement of nursing care approach because the area in the basis to achieve nursing goal.
2. The development of systematic and objective instrument is necessary for evaluation of nursing quality and the evaluation should be performed in the ;area of patient satisfaction, hospital facility and hospital environment as well.
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