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KMID : 0614820030090040615
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Journal of Korean Academy of Nursing Administration
2003 Volume.9 No. 4 p.615 ~ p.624
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A Study on the Role Conflict and Ways of Coping of Underwriters Worked at Life Insurance Companies in Korea
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Chio Im-Kyu
Koh Myung-Suk
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Abstract
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Purpose: The purpose of this study was to Find out the role conflict and ways of copying of nurses as underwriters worked at life insurance companies in Korea.
Method: The subjects were 141 underwriters who were working at 4 major life insurance companies in Korea. For finding the role conflicts, Role conflict and Ambiguity scale developed by Rizzo, House & Lirizman(1970) was used, For the ways of coping, Ways of coping scale developed by Lazarus et al. (1984) was used. The statistical method used were mean, percentage, t-test, Ai~IOVA and Turkey test by SAS program.
Fiesult: The mean of role conflict was 2.76, and its subcategories were intersender conflict 2.95, sequential order interrole conflict 3.13, interarole conflict 2.69, organizational conflict 2.fi9, ambiguity from the outcome or responses to one´s behavior 2.60, ambiguity from clarity of behavior requirements 2.61. The mean of ways of coping was 2.42 and its subcategories were problem focused 2.42, .wishful thinking 2.26, detachment 2.09, seeking social support 2.49, focusing positive 2.72, tension reduction 2.08. There is statistically significant difference between single and married per-son i.e, single was high than married about role conflict. And also there is statistically significant difference among religion groups i.e., Christian was high than none about ways of copying.
Conclusion: The results of this study suggest that nurses as underwriters´ role conflicts and ways of coping were different that of clinical nurses´ and examining medical insurance nurses´. Therefore it need more detail re-peat studies.
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KEYWORD
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role conflicts, ways of coping, underwriter
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