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KMID : 0614820040100030375
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Journal of Korean Academy of Nursing Administration
2004 Volume.10 No. 3 p.375 ~ p.386
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Consumer Satisfaction with Paid Caregiving in General Hospitals According to Type of Paid Caregiver
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Chung Kyung-Ok
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Abstract
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Purpose:The purpose of this study was to identify the present use of caregiver services, to evaluate the degree of satisfaction with the services according to type of caregiver service, private or public, and to provide data for the development of a plan which will provide good quality service with less economic and psychological burden to the patients and their families.
Methods:Survey data were collected from 130 patients in 4 general hospitals in Seoul, and their families. Data were collected during April, 2004, using a questionnaire which included the patient satisfaction scale developed by Jun (2001). Data were analyzed using frequencies, percentages, means and standard deviations, analysis, t-test. The SPSS computer program was used to facilitate analysis.
Results:The results of this study are summarized as follows; The total score for satisfaction was high for both groups. For the private caregiver group it was , and for the public caregiver group, . This difference was significant(t=-3.391, p=.001). In all of areas, the scores for satisfaction of the public caregiver service group were higher than private caregiver service group, ie. caregivers’ attitude, role, confidence, performance, and service charge, and all the differences were significant.
Conclusion:In conclusion, it was found that long-term hospitalization of older patients with high dependence resulted in more caregiver service. There were more severe patients in the public caregiver group, but the service charges, additional costs and paid holidays were less. Based on these results, patients and their families were significantly more satisfied with public caregiver service because it was not only less expensive but also had a high quality of service. Thus, caregiver services should be systemized so that patients and their families will get the best quality caregiver service.
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KEYWORD
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Consumer satisfaction, private caregiver, public caregiver, paid caregiving
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