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KMID : 0614820060120040541
Journal of Korean Academy of Nursing Administration
2006 Volume.12 No. 4 p.541 ~ p.554
Patient’s Satisfaction with Nursing Care Services in Military Hospital Emergency Department
Park Ju-Young

Abstract
Purpose: The purpose of this study is to provide basic data for the improvement of the quality in the emergency nursing services by investigating the expectation level and actual received level with nursing care and identifying the factors that influence patient satisfaction with the emergency nursing care in the military hospitals.

Method: Using a self report questionnaire, data were collected from 150 patients who had been admitted in military hospitals emergency department. The data collection was done between April 17 and April 30, 2006. At least, 145 questionnaires were analyzed and used in this study.

Results: The average sum score was 61.93 out of 76 with standard deviation 9.590. The mean of the patient’s expectation levels with the overall emergency nursing services was out of the highest score 4. the average sum score was 63.27 out of 76 with standard deviation 9.902. The mean score of the patient’s actual levels with the overall emergency nursing services was out of the highest score 4.

Conclusion: nursing management strategies must be established to remove patient’s dissatisfaction factors and to improve the emergency nursing care quality through continuous measurement and assessment of the patient’s satisfaction with emergency nursing services in military hospitals.
KEYWORD
Hospitals, Military, Emergency service, Hospital, Patient satisfaction
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학술진흥재단(KCI) KoreaMed