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KMID : 0614820070130030345
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Journal of Korean Academy of Nursing Administration
2007 Volume.13 No. 3 p.345 ~ p.351
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The Relationship between Patient Characteristics and Satisfaction with Hospital Care
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Hwang Jae-Sam
Sohn In-Soon
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Abstract
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Purpose : The purpose of this study was to identify the relationship between patient characteristics and patient
satisfaction.
Methods : A cross-sectional questionnaire survey was conducted in an acute care hospital. The subjects
were 317 patients discharged from general medical and surgical nursing care units during September, 2005. Patient
satisfaction was measured using the short-form satisfaction scale of Hwang and Park(2001). Additional information
about patient characteristics, including general demographics and health care utilization variables, was collected
from the hospital information systems. Multiple regression analysis was performed to determine patient characteristics
influencing patient satisfaction.
Results : Patients were satisfied with hospital care with an average of 4.10 on a
five-point Likert scale. Patient characteristics explained 13.5% of the variance of patient satisfaction. The significant
factors influencing patient satisfaction were patients’ age and perceived health status. There was no significant
relationship between structural variables and patient satisfaction.
Conclusion : This study showed that patients’
characteristics were significant factors explaining patient satisfaction. Therefore, these characteristics should be
adjusted in reporting patient satisfaction as an indicator for hospital-level or department-level rating.
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KEYWORD
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Patient satisfaction, Population characteristics, Hospitals
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