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KMID : 0614820080140020176
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Journal of Korean Academy of Nursing Administration
2008 Volume.14 No. 2 p.176 ~ p.181
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The Relationships Between Patient’s Perceived Quality of Healthcare Service and Intention to Re-visit
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Roe Eun-Kyong
Oh Suk-Hee
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Abstract
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Purpose: This study was performed to identify the relationship between patient’s perceived quality of healthcare services and intention to re-visit.
Method: The study subjects were 242 patients from three local clinics. The data were analyzed using SPSS PC+ 12.0 program for descriptive, Pearson’s correlation coefficient, and multiple regression analysis.
Result: Patients’ perceived quality of healthcare services was measured 5.730.71 using the 7-point scale. The patients’ perceived quality was moderately correlated with patient satisfaction (r=0.647, p<0.001) and intention to re-visit (r=0.604, p<0.001). Also, patient satisfaction was highly correlated with intention to re-visit (r=0.788, p<0.001). 3) the reliability factor of patients’ perceived quality of healthcare services and patient satisfaction were found significant predictors of intention to re-visit.
Conclusion: In conclusion, service quality evaluated by patients influenced on their intention of re-visit and especially, reliability was the most significantly influential variable.
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KEYWORD
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Healthcare service quality, Intention to re-visit
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