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KMID : 0614820090150010106
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Journal of Korean Academy of Nursing Administration
2009 Volume.15 No. 1 p.106 ~ p.115
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A Study on Performance Measurement Indicators of Nursing Department in a Hospital
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Kang Kyeong-Hwa
Han Yong-Hee
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Abstract
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Purpose: The purpose of this study was to investigate the contribution score of nursing organizational level for Performance Management Indicators (PMIs) in the nursing department in a hospital.
Methods: The process consisted of three stages. Stage I: The strategies based on 4 perspectives of Balanced Scorecard (BSC) were identified by BSC committee in the hospital nursing department. Stage II : PMIs according to the strategies were developed. Stage III : The contribution score according to nursing organizational level (nursing department, nursing unit, nurse) for PMIs were surveyed by questionnaire. Data was analyzed using descriptive statics and ANOVA test.
Results: Eight strategies were defined according to 4 perspectives of BSC. Eighteen PMIs were determined according to the strategies. The nurse considered the contribution of nursing department most highly on the 13 among 18 PMIs.
Conclusion: This study provided basic data for further study to identify the subject of responsibility on the strategic management of performance.
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KEYWORD
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Nursing, Performance, indicators
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