잠시만 기다려 주세요. 로딩중입니다.
KMID : 0614820130190050555
Journal of Korean Academy of Nursing Administration
2013 Volume.19 No. 5 p.555 ~ p.564
Path Analysis for Workplace Incivility, Empowerment, Burnout, and Organizational Commitment of Hospital Nurses
Kim Se-Young

Kim Jong-Kyung
Park Kwang-Ok
Abstract
Purpose: The purpose of this study was to examine nurses’ experience of workplace incivility from coworkers, supervisors, patients or patients’ families, and doctors. The researcher identified the relationships among empowerment,
burnout, and organizational commitment of hospital nurses.

Methods: The sample included 415 hospital nurses. Data were collected through questionnaires and analyzed using SPSS and AMOS.

Results: The average incivility score was 2.94 from doctors and 2.89 from patients or patients’ families, higher than from supervisors (1.90) and coworkers (1.87). The variables affecting burnout included direct effect of empowerment (β=-.46, p<.001), direct effect of patients or patients’ family incivility (β=.14, p<.001), direct effect of supervisor incivility (β=.12, p<.001), and direct effect of doctor incivility (β=.09, p<.001). The variables affecting organizational commitment were direct effect of burnout (β=-.58, p<.001), indirect effect of empowerment (β=-.23, p<.001), indirect effect of patients or patients’ family incivility (β=-.12, p<.001), indirect effect of supervisor incivility (β=-.10, p<.001), and indirect effect of doctor incivility (β=-.09, p<.001).

Conclusion: The results indicate that incivility affecting nurses results in a high degree of burnout and a low degree of organizational commitment. Therefore, it is necessary o assess incivility cases and to hold workshops designed to curb incivility and establish healthy workplaces.
KEYWORD
Violence, Nursing, Burnout professional, Personnel turnover, Hospitals
FullTexts / Linksout information
  
Listed journal information
학술진흥재단(KCI) KoreaMed