KMID : 0614820160220020119
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Journal of Korean Academy of Nursing Administration 2016 Volume.22 No. 2 p.119 ~ p.128
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Effects of Work Environment, Organizational Culture and Demands at Work on Emotional Labor in Nurses
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ÀÌÁöÀ±:Lee Ji-Yun
³²Çý¸®:Nam Hye-Ri
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Abstract
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Purpose: The purpose of this study was to investigate the relationship among work environment of nursing, nursing organizational culture, demands at work and the emotional labor in clinical nurses.
Methods: A convenience sample of 241 registered nurses was obtained from two hospitals. Data were collected by a self-administered questionnaire during December, 2014. Data were analyzed using descriptive statistics, t-test, one-way ANOVA, Pearson correlations and multiple regression with SPSS/WIN 21.0.
Results: The mean score for emotional labor was 3.36¡¾0.48, for work environment of nursing, 2.44¡¾0.36, and for innovational-orientation, 2.95¡¾0.56: Relation-orientation, 3.34¡¾0.62, Task-orientation, 2.95¡¾0.53, and hierarchy-orientation, 3.41¡¾0.49, The score for quantitative demands was 3.02¡¾0.56, and for work pace, 3.76¡¾0.76. In multivariate analysis, factors related to emotional labor were work environment of nursing, innovational-orientation and work pace.
Conclusion: Findings from this study indicate the need to evaluate and improve the work environment for nurses to decrease emotional labor.
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KEYWORD
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Emotional labor, Work environment, Organizational culture, Demands at work
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