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KMID : 0614820190250040272
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Journal of Korean Academy of Nursing Administration
2019 Volume.25 No. 4 p.272 ~ p.281
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Concept Analysis of the Work Interruption by Nurses
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Yu Eun-Jeong
Lee Eun-Nam
Kim Jang-Mi
Jun Hey-Jung
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Abstract
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Purpose: The purpose of this study was to identify the attributes, antecedents, and consequences of nurse’s workinterruptions.
Methods: Walker and Avant’s concept analysis method was used to analyze this concept. Relevantarticles published before August 2018 were searched through MEDLINE, CINAHL, EMBASE, KISS, and RISS databasesusing “interruption,” “work or task,” and “nurse” as keywords.
Results: The attributes of work interruptionby nurses were as follows: 1) new tasks to do; 2) cognitive transition of work priorities; 3) loss of work continuity;4) tasks to be resumed. The antecedents of work interruption were intrusion of unplanned events, internal and externalfactors that result in nurses forgetting their original intentions, an unpredictable work environment, and cultural climatewhere interruptions are considered as a part of the work process. The consequences of work interruption weredecline in job satisfaction, trigger of work errors, lengthening of work completion time, decline in work productivity,increase in work stress, and delay of transferring needed information in a timely manner.
Conclusion: The resultsof this study provide basic data to reduce the negative consequences of nurses’ work interruptions, and contributeto expanding the knowledge necessary for improving patients’ safety and nurses’ performance.
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KEYWORD
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Analysis, Nurse, Work performance
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