KMID : 1023420160160040263
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Journal of Dental Hygiene Science 2016 Volume.16 No. 4 p.263 ~ p.271
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A Phenomenological Study on Experiences as a Dental Intermediary Manager
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Moon Hak-Jin
Lim Soon-Ryun
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Abstract
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This study aimed at comprehending the duty, role, and difficulty of intermediary manager through in-depth investigation of dental hygienistintermediary managers experienced over 10 years working in a dental clinic. In-depth interviews were conducted with 10 dental intermediarymanagers and Giorgi¡¯s analysis method was used to analyze the data. Findings revealed that the work experience of the dental hygienistintermediary managers appeared in the range of ¡°becoming an intermediary manager through various processes¡±, ¡°various duties that theyexperience as an intermediary manager¡±, ¡°difficulty as an intermediary manager¡±, ¡°ability that they perceive as necessary for being a dentalintermediary manager¡±, and ¡°worthiness they feel as the intermediary manager¡±. The dental intermediary managers complained of difficulties atwork, and appeared to perform various tasks such as human resource management, clinic management support, and patient¡¯s management. Accordingly, the researcher considers that research on dental intermediary managers¡¯ capacity development necessary.
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KEYWORD
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Dental hygienists, Experiences, Intermediary manager
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