|
KMID : 1023420170170020150
|
|
Journal of Dental Hygiene Science
2017 Volume.17 No. 2 p.150 ~ p.159
|
|
|
Development of a Job Competency Model of a Dental Intermediary-Manager Using the Delphi Method
|
|
Moon Hak-Jin
Lim Soon-Ryun
|
|
|
Abstract
|
|
|
|
The purpose of this study was to identify job competencies of a dental intermediary-manager and to develop a job competency model. First, job competencies were extracted from literature review. Next, a focus group interview was conducted with a total of 5 people to prepare a draft of job competency model for dental intermediary-manager. Finally, a Delphi survey was conducted with 32 panels. A job competency model for dental intermediary-manager consisted of 6 groups which were dental business management, medical support, human resources management, communication, customer management, leadership, self-control and attitude. Subsequently 25 sub-competencies and 95 behavioral indicators were developed. The job competency model will be able to provide basic data for the development training programs to improve the competency of dental intermediary-managers.
|
|
|
KEYWORD
|
|
|
Competency, Delphi, Dental hygienists, Intermediary-manager
|
|
|
FullTexts / Linksout information
|
|
|
|
|
|
Listed journal information
|
|
 
|