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KMID : 1039220160260030377
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Journal of Korean Society of Occupational and Environmental Hygiene
2016 Volume.26 No. 3 p.377 ~ p.387
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Emotional Labor Experienced of Ward Nurses
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Kim So-Yeon
Jung Hee-Young
Kim Young-Mi
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Abstract
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Objectives: The objective of this study was to describe the emotional labor experiences of ward nurses in Korea.
Methods: The data were collected through focus group interviews with seven ward nurses. The phenomenological analytic method suggested by Colaizzi was used to analyze the data.
Results: Four theme clusters and eleven themes emerged from the analysis. The first theme cluster, ‘Terrible working environment’ includes changes in the health environment and realities of nursing organization. The second theme cluster,‘Suppressed feelings’ includes institutionalized power trip, patient-centered emotion management and burning. The third theme cluster, ‘Tired body and mind’ includes withdrawal, wounded self-esteem, burnout and turnover desicion. The fourth theme cluster, ‘Want to be comforted’ includes emotional control and wishing to live as a nurse.
Conclusions: The findings of this study provide an understanding of the emotional labor experiences of ward nurses to explain their perceptions and language. The essence of the emotional labor of ward nurses is a negative working environment created by increased competition in the healthcare industry and the nature of nursing organization, and as a result their quality of life has fallen.
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KEYWORD
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Emotions, focus groups, nurses, qualitative research, working women
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